Customer service
F.a.q.
1] What is an RMA?
2] What are the general warranty conditions for products?
3] What is the procedure for returning material?
4] What is the Part Number?
5] What is the Serial Number?
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1] What is an RMA?
RMA is an abbreviation which stands for Return Merchandise Authorization, meaning
the authorized return of material to the manufacturer.
2] What are the general warranty conditions for products?
The warranty varies based on the specific conditions of the manufacturer or
purchase contract for the merchandise and starts the day following the date
on the shipping document.
3] What is the procedure for returning material?
Contact our manager by using the form in this section, this will make it possible
to contact you faster, and set up the procedures for returning the material.
You will be given a return merchandise authorization number (RMA number).
The merchandise that needs to be returned must be shipped along with the RMA
number to:
ELE.SI.A. S.p.a.
C/O: Customer service team
RMA [RMA Number given]
Via Monte Nero, 63/65 00012 –Guidonia Montecelio (Rome)- Italy
4] What is the Part Number?
It identifies and describes a manufactured object in general terms, for example
a console, rack, sw driver, TAMUL, etc.
For example for an ELESIA product, whose Part Number is like EXXP-YYYYY-ZZZ,
where:
XX: describes the product:
YYYYY: is an alphanumeric mnemonic
ZZZ: describes the product subclass
5] What is the Serial Number?
It is the unique production progressive number that each product has when manufactured
along with its part number.
For example for an ELESIA product, the Serial Number is a sequence of 4 numbers
like XXXX.